Our Appointment System
Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.
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How to book an appointment
- Please do not book a GP appointment or attend your GP practice if you, or anyone in your household, have symptoms associated with coronavirus including a new continuous cough or a high temperature.
- If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. If you live with other people, they should also stay at home for at least 14 days, to avoid spreading the infection outside the home.
- If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
- Only call 111 direct if you are advised to do so by the online service or cannot go online.
- For the latest coronavirus advice please visit the NHS website.
Routine appointments are allocated in 10 minute slots.
These can be lengthened for specific problems. Please discuss with the receptionist if you are uncertain.
The receptionist will ask you for a brief idea of the problem. This is so that they may book you with the most appropriate type of appointment and with the correct clinician. If you do not want to say, then please let the receptionist know.
You can make an appointment by the following methods:
You can make an appointment with the doctor of your choice up to 4 weeks in advance by telephoning or by coming into the surgery. Appointments can be booked as face to face in surgery or as telephone appointments.
You may also book an appointment on line if you have set up your own NHS account with your personalized Patient Identification Number (PIN). See below for further details.
Once you are registered for online access you will be able to book appointments up to 4 weeks in advance, or from 8am on the day of the planned appointment.
Our telephone lines are manned from 8.00am so if you do want an appointment on the day, please ring as early as you can.
We fully understand that at times you may not be able to keep an appointment. However, if that is the case, please let us know (or cancel online) in a timely fashion so that we are able to offer the appointment to somebody else.
We try to keep to time with appointments, but occasionally things can overrun. This is particularly the case if doctors are presented with multiple problems in a single appointment. Whilst this may be manageable, if the problems are relatively simple, presenting with multiple complex problems for a 10 minute appointment is unlikely to lead to a satisfactory outcome neither for the patient nor for the doctor. Please bear this in mind and try and limit your issues to a manageable number. Remember that you are always able to make another appointment to deal with other issues.
We may sometimes have medical, nursing and other health professional students with us. It is helpful if patients are willing to see health professionals in training, but if you prefer not to, please tell the receptionist.
Emergency/ Acute Problems
Each day we reserve a number of appointments for emergency/ acute problems. You may also phone on the day for same day/ urgent advice. You will need to leave a contact number and the doctor will respond as soon as possible. However, please remember that the doctor will be running a surgery and so the call back is unlikely to be immediate. Hence in cases of life-threatening emergency dial 999, or if you are uncertain, dial 111 for immediate advice.
You may telephone for advice. Phone the surgery and the reception staff will direct your call to the most appropriate clinician. This may be the on-call doctor, if your problem is acute and recent, or it may be a clinician who has been dealing with you recently if the problem is ongoing. You will be asked to leave a contact number for the clinician to call you back.
Follow Up Appointments (letter or phone call received)
You may receive a letter requesting you to make an appointment to see the doctor. Please book with the doctor who arranged the test for you. If you phone through to make the appointment, then please mention this to the receptionist when booking the appointment.
Arriving for your appointment
When you arrive for your appointment, you need to let us know you are here by logging onto the arrival screen in the surgery waiting room, or letting the reception staff know you are here. When it is your turn, the doctor or nurse will either call you from the waiting room or they will use the electronic call system to show you which room to go to.
If you have made an appointment and no longer need it, please telephone us to let us know so that it can be given to someone else. Please don’t waste appointments.
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